See below for FAQ related to travel and Coronavirus. Scroll down for general FAQ.
Is it safe to travel?
The UK Foreign Office has now lifted travel restrictions on around 65 countries and territories, although some countries are still restricting in-bound travel. You can find daily updates on the travel restrictions in place in different countries around the world here. All operators, airlines, hoteliers and transport companies have gone to great length to ensure your travels are safe.
How long are travel restrictions likely to be in place in other destinations?
It's not yet clear how long restrictions on foreign travel will remain in place for other destinations. The Foreign Office are monitoring the situation on a daily basis.
Can I go on a cruise?
The Foreign Office is currently advising people not to go on an international ocean cruise in coming months at this time. This does not apply to river cruises or ferries. The ocean cruise advice is being kept under review and an update is likely soon. There are not expected to be any restrictions on cruise travel in 2021.
Should I be worried about booking a holiday?
Any holidays booked through Mail Travel are financially protected by the tour operator operating the tour, either through ABTA, AITO, ABTOF, TTA (or similar) and/or ATOL, meaning the government's travel financial protection schemes will refund you should travel restrictions prevent you from going or cause the trip to be cancelled.
I've booked a holiday. Can I cancel or postpone it?
Please make contact with the tour operator with whom your booking has been made, to discuss your booking. You will be able to find information relating specifically to cancellations or rebooking options on the operators' website. Alternatively, contact information can be found on your confirmation invoice.
Who can I speak with to discuss my booking?
If you have any concerns about a trip you have booked though us, please contact the operator as above.
What happens if my holiday is cancelled?
If your holiday has to be cancelled the operator will be in contact with you to discuss your options.
Is it safe to book for next year?
Trips departing in 2021 are unlikely to be affected. However, it's important to continually check the Foreign Office's guidance on travelling to your chosen destination.
I'm interested in booking a trip for 2021. Who can I speak to?
If you'd like any information on our future trips please contact us using the link here, or using the email enquiry button on the trip page.
How do we select our recommended travel
We only partner with leading travel operators that have been tried, tested and recommended by experts, offer their customers financial protection and the highest standards of customer service and satisfaction. All our tours and holidays are ATOL-protected and we only work with travel operators that are members of, or bonded by, one or more of the following officially recognised trade bodies: ABTA, ABTOT and AITO.
How do I book one of the selected holidays or special offers?
There is a unique telephone number on each of the holiday and offer pages that can be used to make a booking.
Who should I contact with an enquiry about a holiday or special offer on this website?
If you have an enquiry relating to a specific holiday or special offer, please call our partner travel operator or hotel on the telephone number that is listed on the relevant page of this website. If you have any problems finding the telephone number or contacting the travel operator or hotel, please contact us by email at [email protected] or fill in the 'Contact Us' form here and we will be happy to assist you.
Who should I contact about a holiday or special offer that I have already been on or booked?
If you have an enquiry relating to a holiday or special offer that you have already been on or booked, please call our partner travel operator or hotel on the telephone number that is listed on the relevant page of this website. If you have any problems finding the telephone number or contacting the travel operator or hotel, please contact us by email at [email protected] or fill in the 'Contact Us' form here and we will be happy to assist you.